Privacy Policy

At Private Finance Brokers Pty Ltd (ABN 32 659 870 578), we are committed to protecting your privacy and ensuring the security of your personal information. As an authorized representative of Connective Credit Services Pty Ltd (ACL 389328), we adhere to the highest standards of privacy and confidentiality.

Collection of Personal Information:

We collect personal information from you to provide our mortgage broking services effectively. This information may include:

Your name, contact details, and residential address.
Employment and financial information.
Other relevant details necessary to assess your eligibility for mortgage products.

Use and Disclosure of Personal Information:

We use the personal information we collect for the following purposes:

Assessing and processing your mortgage applications.
Providing you with mortgage-related information and services.
Complying with legal and regulatory requirements.

We may disclose your personal information to:

Lenders, credit providers, and other entities involved in the mortgage process.
Our trusted service providers who assist us in delivering our services.
Regulatory bodies, government agencies, or law enforcement authorities as required by law.

Data Security and Access:

We take reasonable steps to protect your personal information from unauthorized access, misuse, or loss. We have implemented security measures to safeguard your information.

You have the right to access, update, or correct your personal information held by us. To do so, please contact us using the details provided below.

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us:

Private Finance Brokers Pty Ltd Phone: 0414 951 596 Email: chris@privatefinancebrokers.com.au Address: 33 Tilley st Redcliffe QLD 4020

Privacy Officer: Chris White Credit Representative Number: 541481

Changes to the Privacy Policy:

We may update our Privacy Policy from time to time. Any changes will be effective upon posting the revised version on our website. We encourage you to review the Privacy Policy periodically.

This Privacy Policy was last updated on 12/06/2023.

Complaints Handling Procedure

At Private Finance Brokers Pty Ltd, we strive to provide exceptional service to our clients. We understand that at some stage in the future a concern or issue could arise, and we are committed to resolving any complaints promptly and fairly. This Complaints Handling Procedure outlines the steps we follow to address and resolve complaints in compliance with the requirements of the mortgage broking industry.

Lodging a Complaint:

You can lodge a complaint with Private Finance Brokers in the following ways:

By phone: Contact our dedicated complaints hotline at 0414 951 596.
In writing: Send a detailed complaint letter to 33 Tilley st Redcliffe QLD 4020
By email: Email your complaint to chris@privatefinancebrokers.com.au

Complaint Acknowledgement:

Upon receiving your complaint, we will promptly acknowledge receipt in writing (email or letter) within 5 business days. This acknowledgement will include the contact details of the staff member assigned to handle your complaint.

Complaint Investigation:

We will conduct a thorough investigation of your complaint to understand the issues involved and gather all relevant information. Our team will review the details provided and any supporting documentation.

Complaint Resolution:

We are committed to resolving complaints in a fair and timely manner. Depending on the nature and complexity of the complaint, we aim to provide you with a written response within 21 calendar days from the date of complaint lodgement.

Escalation to External Dispute Resolution:

If you remain unsatisfied with our response or if we exceed the specified response timeframe, you have the option to escalate your complaint to the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme.

Australian Financial Complaints Authority (AFCA) contact details: Phone: 1800 931 678 Website: www.afca.org.au

Please note that AFCA requires complainants to attempt to resolve the complaint with us first before they can consider the matter.

Continuous Improvement:

We value your feedback and use complaints as an opportunity to learn and improve our services. We regularly review our complaints handling process to ensure it remains effective and meets industry standards.

Record Keeping:

We maintain accurate and confidential records of all complaints received, including details of the complaint, actions taken, and outcomes. This information helps us monitor trends, identify areas for improvement, and fulfill our regulatory obligations.

Licensing Disclaimer Statement

Private Finance Brokers Pty Ltd (ABN 32 659 870 578) is an authorized representative of Connective Credit Services Pty Ltd (ACL 389328), a leading Australian mortgage aggregator. As a licensed mortgage broker, we operate in compliance with the regulations set forth by the Australian Securities and Investments Commission (ASIC) and the Australian Prudential Regulation Authority (APRA).

Licensing Information:

Private Finance Brokers Pty Ltd Credit Representative 541481
Connective Credit Services Pty Ltd: ACL Number 389328
Finance brokers Association of Australia Limited: Member number 352638
Australian Financials Complaints Authority: Member number 91800

Disclaimer:

The information provided on our website, in our communications, and during consultations is for general informational purposes only. It does not constitute financial or professional advice.

While we make every effort to ensure the accuracy and currency of the information provided, we do not guarantee its completeness or suitability for your specific circumstances. You should seek independent advice before making any financial decisions.

Private Finance Brokers and Connective Credit Services do not accept any liability for errors, omissions, or consequences arising from the use of the information provided.

We do not endorse or take responsibility for the content of any third-party websites or services linked to from our website.

Please Be Aware Of The Following:

Mortgage products and rates are subject to change without notice. The information provided on our website or during consultations may not reflect the most current offerings.

Eligibility for mortgage products is subject to the assessment and approval of the respective lenders or credit providers.
Approval is not guaranteed, and individual circumstances may impact the outcome.
Private Finance Brokers and Connective Credit Services act as intermediaries between clients and lenders, facilitating the mortgage application process.
We do not directly lend funds or underwrite mortgage products.

Licensing and Regulatory Bodies:

Private Finance Brokers and Connective Credit Services are regulated by the following authorities:
Australian Securities and Investments Commission (ASIC)
Australian Prudential Regulation Authority (APRA)
Australian Financial Complaints Authority (AFCA)